Rapha Returns Policy
If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 90 days of receipt of your order and in saleable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. Rapha also offers a free repair service where a crash or accident has damaged a garment or if a failure has occurred even after significant usage. This service only applies to online purchases from rapha.cc.
Returns are only accepted online for items purchased directly from rapha.cc. If you have purchased your item from one of Rapha’s retail partners please contact them directly to arrange an exchange or refund.
Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to.
Gift Vouchers are non-refundable.
If you would like to exchange your purchase, please follow the steps below in the section ‘How to Make a Return’. You can return your item for an exchange if you would like a diffrent size or colour. If you would like a different item, please return the unwanted item for a full refund and place a new order.
Please note that as we have moved to a new order management system, if you completed your purchase before the 12th February 2014 we are unable to process an exchange, please return the unwanted item for a full refund and place a new order.
In order for Rapha to accept returned items, products must be ‘as new’. This means that items must be in a saleable condition and be both unwashed and unworn. If, upon receipt of your goods, you are uncertain about your purchase, Rapha strongly recommends you store your items in the original packaging until you have decided whether or not you wish to keep them.
When returning products, please ensure they are well packaged so as to avoid damage in transit, then follow the ‘How to Make a Return’ information below.
Rapha stands behinds the quality of its goods. If you think your product has a fault, please contact us and we will assess whether or not the product has suffered a manufacturing fault. Please note: items that are damaged as a result of excessive or long term usage are not considered to be faulty.
If a faulty item has been worn it must be freshly laundered before being returned. All unwashed worn garments will be returned back to the customer.
How To Make a Return
- Please log in and visit your account page, click on order history, select the appropriate order, click returns and follow the instructions to let us know which products you wish to return. Once the process is completed please print a copy of your return slip to enclose in your returns package.
- If you completed your purchase via our guest checkout, , please fill out the correct form for your region:
- UK and Rest of World Guest Checkout Returns & Exchanges »
- USA Guest Checkout Returns & Exchanges »
- AUS Guest Checkout Returns & Exchanges »
Please post the package back according to your location to:
All UK, Europe and Rest of the World Returns:
Rapha Racing Ltd
London, NW5 3ED
All US Returns:
1915 NW Kearney St.
Portland, OR 97209
All AUS Returns:
Reply Paid 88433
PO Box 120
NB: Reply Paid service is for Australian Domestic Parcels only. We suggest using Express Post so that the parcel is trackable (labels available at Australia Post outlets). The service does not include Express Post satchels. NZ customers should send returns to the PO box and postage will be refunded.
- For return packages there are a number of options;
a) For UK returns please use the prepaid Royal Mail label that is available for download here ». We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our headquarters. We do not refund UK postage costs.
b) For USA returns please use the prepaid UPS label supplied. Please note that we do not refund US postage.
c) For all other returns please contact email@example.com with the full pick up address, a contact telephone number and your original order number. The Returns team will then arrange a DHL collection.
d) Alternatively you can post items using your service of choice with cost of postage clearly marked on the package. Please obtain a proof of posting wherever possible. Please avoid using timed deliveries. Please note that for gift exchanges we can refund postage to the original purchaser or issue a credit to the gift recipient. Once we receive returned items at Rapha, we aim to process them within seven working days. We will then refund you any money owing, and/or the postage costs incurred, up to the following value:
• Europe – €15
• Japan – $15
• Rest of the World – $30
• Norway – NOK 100
• Switzerland – CHF20
If you are returning goods in the UK or Australia, please use the available postage paid return service.
Refunds will be made directly to the card used to make the original purchase. Please note that we can only refund one postage payment for each package received, and then only if the cost of postage is clearly marked on the parcel.
- For international returns – Rapha will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”.
- If you do have any enquiries about your return once it has been posted, email firstname.lastname@example.org. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
Rapha will try to process your return as soon as it arrives, although it can take up to a week for us to process a return during busy periods. During these periods it’s not possible to confirm receipt of your package prior to be being processed.