Rapha Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from rapha.cc, if you have purchased from a Rapha Clubhouse or a Rapha retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.
All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Rapha, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards are non-refundable.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Rapha is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
To make a return login and visit your account page, click on order history and select the appropriate order, click “Return this item” and complete the web form to let us know which products you will be returning. Once complete, follow the on screen instructions, print a copy of the return slip to enclose in your returns package and place the relevant shipping label on the outside of your package. If there is anything else you feel Rapha should know please write legibly on the returns slip.
Please use the prepaid label provided with your original order and attach this to the outside of your package. If you no longer have your original returns label, you can create one here.
We recommend that you acquire a PROOF OF POSTAGE receipt and retain this until you receive email confirmation that we are processing your return. Please note this service can take 4-6 working days to be delivered to our Returns Centre. We do not refund UK postage costs.
For International returns
Please follow the instructions that will be provided to use the Rapha free returns service. Please note if you choose not to use the free returns service any postage/shipping costs will not be refunded and we cannot take responsibility for any loss or damage caused by independent carriers.
Rapha will not accept customs charges incurred when returning items. All packages must be marked “Goods returned under warranty”.
If you completed your purchase via our guest checkout, please fill out the below form: