Work at Rapha

As a result of exceptional sales growth in the last 12 months, Rapha is looking to hire full time staff for a number of exciting positions.

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Available positions:

Travel

London

United Kingdom

Europe

USA

Australia

Asia


Travel Specialist, London (12 month maternity cover)

12 month fixed term contract (March 2015 – March 2016)
Location – London

Rapha is a luxury road cycling apparel brand. We sell our products through our website www.rapha.cc as well as through our Rapha Cycle Clubs and selected retail partners.

Rapha Travel is a luxury travel business offering once in a lifetime travel journeys on the greatest roads of Europe along classic cycling routes. rapha.cc/travel

We are looking for an exceptional customer service and travel specialist to work closely with the Head of Travel to assist in building a business. The Travel Specialist will work closely with the Head of Travel as well as leaders in the field, helping make field operations smooth for leaders in centralized regions.

The Role

  • Act as the primary point of contact for our French & Italian speaking customers, while assisting with all customers in a polite and professional manner
  • Discover and assist in selling the most appropriate trip for our clients based on their needs
  • Provide timely communication with customers via email or phone, regarding tours, online registration and travel offer enquiries
  • Advise on any French & Italian translation required & work closely with French & Italian speaking vendors
  • Ensure accommodation is obtained at the best possible cost consistent with the travel needs of the organization
  • Manage room booking volume and room assignment communications with hotels
  • Create project schedules and deadlines, manage reservations calendars, maintain workflow records and route projects for approval
  • Create and update weekly/bi-weekly status reports to keep the department head informed and up-to-date on client data, vendor relationships and deadlines

The Candidate

  • Able to work in a dynamic and fast paced work environment
  • Exceptional customer service skills
  • Written and spoken fluency in English. French & Italian is a bonus
  • Minimum of 1 year front-line customer service & data base operation experience
  • Articulate with exceptional writing skills (including good spelling and grammar)
  • Flexible and energetic with the ability to work well in a fast paced and dynamic environment
  • Familiarity with hotel booking systems, booking practices and international airline regulations
  • Worldwide destination knowledge & travel experience
  • Advanced computer and strong Microsoft Office skills (advanced level), Email system, CRM systems & data base management programs
  • 1+ years of adventure travel sales experience an asset
  • A keen cyclist with a strong interest in the sport of road racing is preferred

A competitive salary and benefits package is offered. To apply for this position please send your CV, in confidence to careers@rapha.cc


Mid-weight Copywriter, London

Rapha is looking to hire a mid-weight copywriter. An excellent opportunity for an established midweight copywriter looking for the next challenge, or for a junior copywriter who is a proven rising star, the successful candidate will have a minimum of two years experience, either with an agency or for a luxury brand. Candidates with more journalistic experience will also be considered, and a knowledge of road racing, both the sport and its wider culture, is essential. A sound grasp of the luxury apparel industry is also important. The successful candidate will be highly proficient in creating product copy for extensive and varied collections, and must be able to demonstrate how they would engage Rapha’s discerning and sophisticated customers across a range of media.

Primary responsibilities

Reporting to the Head of Editorial, the key responsibilities include:

  • Producing full range of Rapha’s written communications
  • Writing features, interviews and off-site reporting
  • Managing workflow
  • Overseeing junior members of the copywriting team

Requirements

  • Degree-level qualification or equivalent
  • Two years agency, journalistic or luxury brand experience
  • A knowledge of road racing past and present
  • Flair for product copy and knowledge of best-in-class practitioners
  • Knowledge of luxury apparel industry

To apply for this position, please send a CV, along with examples of/ links to recent work, to: careers@rapha.cc. This should be accompanied by a piece of writing (not more than 1,000 words) entitled: Do customers respond better to words or pictures?

Please note, you must have a valid work visa or be a UK or EU resident to apply for this position.


Junior Copywriter, London

Rapha is seeking a Junior Copywriter to join its Central Marketing team in London.

Producing an ever-expanding range of written communications, the team operates in a dynamic, fast-paced environment, with a very busy schedule of projects. A highly pro-active approach is therefore vital and as Rapha is a company committed to career development, the successful candidate will be encouraged to pursue exciting creative opportunities across a range of media.

The successful candidate will need to be both ambitious and meticulous in their approach to the role, and will ideally have some previous experience of working for a creative agency or a luxury brand. A knowledge and appreciation of the sport of cycling, both past and present, would be an advantage, as would a wider understanding of the luxury brand sector.

Primary responsibilities

Reporting to the Head of Editorial, main responsibilities will include:

  • Producing written communications for both digital and print
  • Generating and executing ideas consistent with marketing aims
  • Working on short- and long-term projects
  • Researching future projects

Requirements

  • Degree-level qualification or equivalent
  • Previous agency, journalistic or brand experience
  • A highly pro-active approach
  • A knowledge of cycling past and present
  • Exceptional attention to detail
  • The ability to excel in a fast-paced working environment
  • Sound organisational and time-management skills

To apply for this position, please send a CV, along with examples of/ links to recent work, to: careers@rapha.cc. This should be accompanied by a piece of writing (not more than 500 words) entitled: Why road riding matters.


Senior Hybris Developer, London

Rapha are implementing an IT system roadmap to support our growing international brand and we need talented people to develop and support key parts of the architecture. Core to our business is the Hybris eCommerce platform, with the aim of delivering a world class direct-to-customer shopping experience.

We have an opportunity for a talented Java developer to join our technical development team and take this area forwards. The successful applicant will have a pro-active attitude towards problem solving and provide creative solutions to technical tasks and development processes. You will be working closely with all areas of the business to deliver a high quality product in an agile environment.

The Role

  • Develop and extend the Hybris eCommerce platform
  • Thinking creatively to deliver technical solutions for site enhancements and changes
  • Build out an automated test and deployment framework with JUnit, Spock, Geb and Jenkins
  • Supporting the development the process through from initial concept, through production deployment into support and maintenance
  • Deliver code enhancements and automated tests within an Agile development team
  • Working closely with the business to support the business goals and respond to changing priorities
  • Pro-actively identify and implement process improvements to facilitate on-time delivery of quality software

 The Candidate

The ideal candidate will have the following experience:

  • 2+ years developing with the hybris eCommerce platform, preferably version 5.0 or higher. We will consider talented developers who have eCommerce experience with another platform including but not limited to Oracle ATG, IBM WebSphere, Magento, etc
  • 5+ years with Java and JUnit development
  • Experience with Spring MVC web applications and the Spring Framework
  • A passion for Rapha brand and road cycling.

Other highly desirable skills

  • Working in a Scrum team or DevOps environment
  • Continuous Integration and Continuous Delivery
  • Jira and Confluence
  • Spock and Geb functional testing
  • Jenkins, Gradle, Mockito,
  • PMD, CheckStyle, FindBugs, SonarQube

To apply for this position please send a cover letter, along with your CV to: careers@rapha.cc


Active Wear Designer, London

Rapha products deliver performance, quality and style at unprecedented levels, they have done since 2004.

We are the global leader in luxury cycling and are unique in the world of sport brands. Our sophistication and a high style sensibility have always set us apart and it has ultimately contributed to the growth of the brand.

As we continue to grow so does our team and as a result we are looking for a highly creative, dynamic and ambitious Designer to join the company. Based at the new Rapha HQ in the heart of London, the Design role reports into the Lead Designer and will be involved in the design of the collections, taking ownership of a range from concept through to final product. Our product offering includes ranges of technical outerwear, contour wear, men’s wear and women’s wear, all with performance attributes a solid experience in these areas is an advantage.

Rapha is an inspiring place to work and we expect the successful candidate to deliver high quality work throughout the design process from consumer insight, researching the competitor market, creating seasonal stories in colour, materials and details through to finalised product.

We are looking for a true team player with exceptional design skills and a great sense of style to take on this unique opportunity.

The Role

The role presents an excellent for an accomplished Activewear designer to develop their career.

  • Creative – as part of the design team the role will deliver exceptional creative work for men and women, in line with Rapha expectations this will include the following requirements.
  • Researching consumers, markets, colour, materials, details and cultural style direction relative to the Rapha brand and its collections.
  • Pitching ideas by editing and developing concepts in the form of direction presentations.
  • Designing beautifully crafted products within apparel and accessories.
  •  Technical knowledge of men’s, women’s and performance garment construction and fitting would be advantageous.
  •  Producing accurate, technical specification documentation to clearly communicate to development and manufacturers.
  •  Developing colour strategy across a range of products to build compelling collections with directional and commercial elements.
  •  Ability to brief in and work with development and fabric mills on new materials.
  •  Fully literate in Adobe Creative Suite (Illustrator, Photoshop, InDesign) is imperative.
  •  Ability to work under pressure and to handle multiple projects at any given time.
  •  Deliver high quality work at all times meeting the defined deadlines.
  •  Ensuring all design work maintains a consistent expression in line with the brand expectations across our global markets.
  •  Communication at the highest level to the leadership team will be necessary as will day to day interactions with related functions.

The Candidate

  • The ideal candidate will have a track record within premium lifestyle brands and sport brands.
  • Is a regular user of their bike and brings key insights to product design.
  • A relevant design qualification to BA (Hons) standard or equivalent.
  • Around 5 years active industry experience.
  • Be fully conversant with Adobe Creative Suite – Photoshop, Illustrator and InDesign.
  • Collaborative working style is necessary to succeed in our dynamic working environment.
  • Exceptional attention to detail.
  • Ability to communicate effectively within a team and to clients and suppliers.
  • In depth knowledge of market trends and a passion for culture and style are fundamental.
  • An understanding of road racing and the culture of cycling is a bonus and the passion to become an expert in this area is expected.

To apply for this role please send a Cover Letter, CV and/or Portfolio to  careers@rapha.cc


Management Accountant, London

Background

Rapha has grown rapidly in recent years and continues to expand into new markets. The finance team continues to grow to support this expansion and accordingly we are looking to hire a skilled and experienced management accountant to join the finance team to support the group management accountant.

Role

The management accountant role will include producing monthly management accounts, preparing key analysis and reporting to heads of departments. As Rapha further expands, the finance team continually seeks to improve analytical review of key metrics that drives wider business decisions, a key aspect of the role will be in supporting the group management accountant to improve analytical reporting to management.

Accordingly we are looking to recruit a skilled management accountant with experience in an eCommerce or multi-channel retail business to take ownership of monthly reporting and drive additional value to financial reporting.

Responsibilities

  • Support the group management accountant to produce monthly management accounts
  • Analyse and report actual spend against budget, reporting directly to budget holders
  • Preparing monthly prepayments and accruals
  • Sales and margin analytics and reporting
  • KPI monitoring and analytical cost review
  • Assist in budget setting and re-forecasting
  • Maintaining and reporting on cash flow model

Skills and experience

  • Qualified or finalist CIMA accountant with a minimum of 3 years of experience in a management accounting role
  • Prior experience in an eCommerce or multi-channel retail business is an advantage
  • Attention to detail with a good sense of commerciality and an analytical mind
  • Experience using MS Dynamics and Jet Reports and advantage
  • Strong excel and presentation skills
  • Strong organisation and communication skills
  • Ability to communicate financial information to a non-financial audience
  • An interest in cycling and the business culture is an advantage

A competitive salary and benefits package is offered. To apply for this position please send your CV and cover letter, in confidence, to careers@rapha.cc


Group Financial Accountant (2 Month Contract), London

Duration: March – April 2015

Role

The Group Financial Accountant will report directly to the Head of Finance and will involve day to day management of the UK financial accounting team and owning the monthly consolidation of the group accounts. The role will consist of managing the daily processing of financial information, payments to suppliers, controlling the financial ledgers and monthly reconciliation of accounts.

Responsibilities

  • Day to day management of the group finance function
  • Controller of group financial reporting, overseeing all reporting entities, running system consolidation
  • Managing the high quality and timely delivery of monthly management accounts
  • Managing weekly payment process
  • Oversee group wholesaler credit control
  • Oversee timely reconciliation and accurate reporting of stock
  • Accurate and timely tax compliance reporting (UK and EU)
  • Monitoring and managing working capital and facilities

Skills and experience

  • Qualified Accountant (preferably ACA/ACCA) 5+ PQE
  • Experience in an international retail business with exposure to group accounting would be advantageous
  • Previous experience using MS Dynamics
  • Strong organisation and communication skills
  • Must have good attention to detail and strong excel skills

A competitive salary and benefits package is offered. To apply for this position please send your CV, in confidence, to careers@rapha.cc


Cycle Club General Manager, Manchester

Please note, we are always on the lookout for talented retail managers in all our locations.

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role: The Cycle Club General Manager leads the Club’s staff in providing a world-class customer experience whilst ensuring the store maximizes its profitability. They are responsible for the efficient running of the Club and its staff, and aim for operational excellence. Commercial awareness, a passion for the brand and the sport, and strong relationships with the Central and Regional Marketing teams are vital.

Key Responsibilities:

  • Lead and manage a high-performing Club team, ensuring the employee experience is in line with Rapha’s expectations and drives the customer experience.
  • Develop a customer database to create a community around the club that will create a local, loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams.
  • Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the world-class Rapha customer experience and presentation standards.
  • Distribute communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively developed for their and the store’s success.

The Ideal Candidate:
The ideal Cycle Club General Manager candidate will have the following experience:

  • 5+ years store management experience in a luxury retail environment.
  • A passion for delivering a world-class customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of food & beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable events at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of road racing.

To apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Country Manager, Italy

Rapha is a leading brand of premium road cycling clothes and accessories. With headquarters in London, the business sells products directly to the most discerning road cyclists around the world through its Website and Cycle Clubs.

Since its launch in 2004, Rapha has become one of the most desirable cycling brands in the world, widely admired for its high quality products and creative marketing. As part of its European expansion, Rapha has opened a regional headquarters in Munich, Germany. This office handles all European sales and marketing activities outside of the UK.

The European business has grown quickly in both importance and size and Rapha is now looking to strengthen the team by employing an additional Country Manager based in Italy.

The Role

Reporting to the Head of European Sales and Marketing, the candidate will be responsible for raising awareness of the Rapha brand, while acquiring and retaining customers in the region. While working with the wider European Marketing team, this role will be the sole Rapha representative in Italy and the candidate will work remotely, travelling when needed. Key responsibilities include:

  • Help develop, a localised, sales and marketing plan in line with Rapha’s broader objectives, targets and budgets.
  • Build relationships and deliver structured communication with Press, Best Customers and other Influencers.
  • Drive the implementation of local language communications through various communications platforms.
  • Organise and execute grassroots events in Italy and across Europe.
  • Support seasonal Rapha activations across Europe.
  • Develop and manage an Ambassador Program in Italy.
  • Manage additional ad hoc marketing business.

The Candidate

The ideal candidate will possess the following or more qualities:

  • Knowledge of and affinity for the Rapha brand and business model.
  • Deep knowledge of the Italian market place, customers and culture.
  • 3-5 years, marketing and communications experience, either from an agency or brand. Preferably within the Luxury or Sports industry in Italy.
  • Be a natural self-starter with the capacity to operate at both a strategic and hands on level.
  • An ability to deliver both on time and budget and to the highest executional expectation.
  • An understanding and passion for the road cycling market as well as an appreciation of luxury, quality and the high-end consumer.
  • Excellent communication, marketing and organizational skills are a given in addition to a proven creative and solutions focused mind-set.
  • Fluency in Italian and English are a pre-requisite. Additional European languages spoken are a bonus.

Travel is a key part of this role. As a result we regret that we cannot consider those without an EU passport or European working visa.

Rapha represents an exciting career path with a clear market leader. A competitive remuneration and benefits package is offered. To apply for this position please send your CV, in confidence, to: careers@rapha.cc


Cycle Club General Manager, Amsterdam

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role: The Cycle Club General Manager leads the Club’s staff in providing a world-class customer experience whilst ensuring the store maximizes its profitability. They are responsible for the efficient running of the Club and its staff, and aim for operational excellence. Commercial awareness, a passion for the brand and the sport, and strong relationships with the Central and Regional Marketing teams are vital.

Key Responsibilities:

  • Lead and manage a high-performing Club team, ensuring the employee experience is in line with Rapha’s expectations and drives the customer experience.
  • Develop a customer database to create a community around the club that will create a local, loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams.
  • Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the world-class Rapha customer experience and presentation standards.
  • Distribute communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively and developed for their and the store’s success.

The Ideal Candidate:
The ideal Cycle Club General Manager candidate will have the following experience:

  • 5+ years store management experience in a luxury retail environment.
  • A passion for delivering a world-class customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of food & beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable events at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of road racing.

To Apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant, Amsterdam

Full Time & Part Time Positions

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role

The Cycle Club Assistant is an expert on the subject of Road Cycling and is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Cycle Club Assistant must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Cycle Club Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Cycle Club Rides and Events
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate

The ideal Cycle Club Assistant candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Cycle Club Cafe Manager, Amsterdam

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Cafe Manager is a hands-on inspiring leader with an eye for detail, a love of great food and a commitment to deliver a legendary customer experience. The Cafe Manager leads the team in the efficient running of the cafe both front and back of house in order to achieve operational excellence. A natural leader, the Cafe Manager builds and develops a highly skilled and high-achieving team that can cope with the pressures and demands of a busy Amsterdam cafe.

Key Responsibilities:

  • Lead and manage a high performing cafe team.
  • Take responsibility for the effective running of the cafe and ensure the team deliver a legendary customer experience.
  •  Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  •  Ensure the cafe staff schedules are optimised to match customer traffic flows and operational demands.
  •  Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste.
  •  Ensure seamless execution of the legendary Rapha experience and visual standards.
  •  Cascade communications to all members of the store team and lead by example when embracing brand messages.
  •  Ensure events are managed in partnership with all relevant stakeholders.
  •  Through successful recruitment, on-boarding and training create a luxury cafe environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate:

The ideal Cycle Club Cafe Manager candidate will have the following experience:

  • 3+ years management experience within a high-end food & beverage environment; which includes managing profit & loss, sourcing suppliers, procurement and food & beverage merchandising.
  • The ability to deliver a high-touch customer experience in a hospitality environment.
  • A proven track record in People Management, with the ability to network, recruit, train, develop and assess talent.
  • Experience of working across different levels within an organisation.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position please email your CV and cover letter to retailcareers@rapha.cc


Cycle Club Barista, Amsterdam

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in Amsterdam.

Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We have full- and part-time positions available, with flexible scheduling.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Chef, Amsterdam

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role

The Cycle Club Chef leads the cafe team in providing the highest standard of food, using the finest ingredients to create a legendary customer food experience. Leading the cafe team in the efficient running of both the food preparation and service. Strong knowledge of sports nutrition and the ability to work to the highest food standards are necessary.

Key Responsibilities:

  • Lead and manage a high performing cafe team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Produce the food required by the menu, based on the training and knowledge delivered by Consultant Chef
  • Develop a strong customer environment through the food that we serve to create a community around the club.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the staff are preparing and serving the food to the highest standards and that these standards are being adhered to.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Cycle Club Manager and Head Barista.
  • Ensure all Food & Health and Safety policies and procedures are followed and adhered to.
  • Provide high value feedback on trading opportunities, when required, to the Cycle Club Manager.
  • Ensure seamless execution of the legendary Rapha experience and that the visual standards of the food are in keeping with the Rapha brand.
  • Cascade communications to all members of the store team and lead by example when delivering and preparing the food.

The Ideal Candidate

The Ideal Cycle Club Chef candidate will have the following experience:

  • 3+ years experience in a luxury food restaurant environment.
  • A passion for delivering a legendary customer experience through the service of the highest food standards.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Experience of dealing with suppliers and controlling costs.
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, train, develop and assess talent.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To Apply for this position please send a completed CV and covering letter to:retailcareers@rapha.cc


Cycle Club Assistant, Sydney

Full Time & Part Time Positions

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role

The Cycle Club Assistant is an expert on the subject of Road Cycling and is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Cycle Club Assistant must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Cycle Club Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Cycle Club Rides and Events
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate

The ideal Cycle Club Assistant candidate will have the following experience:

  • 2 years’ experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about Rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Cycle Club Barista, Sydney

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in Sydney. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We have full- and part-time positions available, with flexible scheduling. Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Barista, London

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in London. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We have full- and part-time positions available, with flexible scheduling.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant, London (Full or part time)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role
The Cycle Club Assistant is an expert on the subject of Road Cycling and is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Cycle Club Assistant must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Cycle Club Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Cycle Club Rides and Events
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate
The ideal Cycle Club Assistant candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


USA

Cycle Club General Manager, LA

Contract TypeFull Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club General Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club General Manager candidate will have the following experience:

  • 5+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To Apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant Manager, LA

Contract Type Full Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Assistant Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club Assistant Manager candidate will have the following experience:

  • 3+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To Apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant Manager, San Francisco

Contract Type Full Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Assistant Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club Assistant Manager candidate will have the following experience:

  • 3+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position please send a completed CV and covering letter, along with which Cycle Club you would like to work for to: retailcareers@rapha.cc


Cycle Club Cafe manager, California

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Cafe Manager is a hands-on inspiring leader with an eye for detail, a love of great food and a commitment to deliver a legendary customer experience. The Cafe Manager leads the team in the efficient running of the cafe both front and back of house in order to achieve operational excellence. A natural leader, the Cafe Manager builds and develops a highly skilled and high-achieving team that can cope with the pressures and demands of a busy cafe.

Key Responsibilities:

  • Lead and manage a high performing cafe team.
  • Take responsibility for the effective running of the cafe and ensure the team deliver a legendary customer experience.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the cafe staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury cafe environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate:

The ideal Cycle Club Cafe Manager candidate will have the following experience:

  • 3+ years management experience within a high-end food & beverage environment; which includes managing profit & loss, sourcing suppliers, procurement and food & beverage merchandising.
  • The ability to deliver a high-touch customer experience in a hospitality environment.
  • A proven track record in People management, with the ability to network, recruit, train, develop and assess talent.
  • Experience of working across different levels within an organisation.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position: please email your CV and cover letter, along with which Cycle Club location you would be interested in work at to: retailcareers@rapha.cc


Cycle Club Assistant Manager, California

Contract Type Full Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Assistant Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club Assistant Manager candidate will have the following experience:

  • 3+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position please send a completed CV and covering letter, along with which Cycle Club you would like to work for to: retailcareers@rapha.cc


Cycle Club Part Time Sales Associate, San Francisco

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role The Cycle Club Sales Associate is an expert on the subject of road cycling and is dedicated in delivering the legendary Rapha customer experience. As the first person any visitor to the Club will meet, the Cycle Club Sales Associate must be welcoming and engaging–the perfect Rapha ambassador. A people person, the Cycle Club Sales Associate is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of road cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values: Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate
The ideal candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • Passion for delivering legendary customer experiences.
  • Proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passion for the Rapha brand.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling and professional cycling.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Cycle Club Barista, San Francisco

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in San Francisco. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We are currently looking to fill a part-time position, with flexible scheduling. Weekend availability required.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Barista, NYC

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in NYC. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We are currently looking to fill a part-time position, with flexible scheduling. Weekend availability required.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Part Time Sales Associate, NYC

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role
The Cycle Club Sales Associate is an expert on the subject of road cycling and is dedicated in delivering the legendary Rapha customer experience. As the first person any visitor to the Club will meet, the Cycle Club Sales Associate must be welcoming and engaging–the perfect Rapha ambassador. A people person, the Cycle Club Sales Associate is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of road cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values: Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate The ideal candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • Passion for delivering legendary customer experiences.
  • Proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passion for the Rapha brand.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling and professional cycling.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


RCC Concierge & Events Coordinator, South East Asia & Greater China

Rapha is a brand built upon rich and thoughtful experiences. Our approach to building relationships through riding allows Rapha to interact with our customers in a way that is both meaningful and authentic. Our passion and respect for the sport comes through most clearly when we are creating interactions that matter.

The Rapha Cycling Club is the first international members’ cycling club of its kind. A network of passionate road cyclists, the RCC is a highly active riding and racing club, offering a wealth of membership benefits and services. With ‘chapters’ based in key cycling cities around the world, the RCC will connect you to like-minded riders, and members will enjoy a dedicated concierge service, enabling them to get closer to Rapha than ever before.

The RCC Concierge & Events Coordinator is the key point of contact for RCC members, connecting members with their local RCC community and providing a personalised service to members, keeping them up to date with all RCC activity. Alongside their Concierge responsibilities, the RCC Concierge & Events Coordinator is responsible for overseeing events and engaging with local communities for Cycle Clubs. This person will work closely with many functions within the business: collaborating with the GM, Retail, Communications, Content, and the London HQ office (creative).

The RCC Concierge & Events Coordinator will be a representative of the brand to consumers, industry partners, and the press. A positive force for the brand, this person will play a critical role within their regional team. They will epitomise the Rapha brand and share its values for providing the ultimate customer experience.

The RCC Concierge & Events Coordinator will be based in Hong Kong or Singapore, and have a dual reporting line to the RCC Manager in London, and the South East Asia Marketing & Sales Manager.

The Role

Events Responsibilities:

  • Develop and execute a monthly event program for the Cycle Club, including;
    • Event creation, in collaboration with CC General Managers
    • Event planning and execution
      • Budget
      • Logistics
      • Creative (email communication, signage, postcards etc)
      • F&B planning
      • Content, in collaboration with the UK Marketing team
      • Social media
      • PR, in collaboration with UK Press Officer
      • RSVP list management, in collaboration with UK Marketing Assistant
      • Coordination with General Managers and the London office on day/night of execution
      • CC Staff training/communication
  • Post-event Recap
  • Manage/sync monthly event calendar with relevant national events
  • Partner with the London Creative Team on market-specific creative needs
  • Partner with General Manager and Content Manager on content development and social media strategy
  • Partner with café manager on event logistics and coordination
  • Partner with Press Officer on local PR opportunities
  • Manage and build relations with best customers and ambassadors including regular communication and helping with special events.
  • Assist at events, including weekends

RCC Concierge Responsibilities;

  • Develop strong personal relationships and act as a regular point of contact and service to RCC members in the community
  • Report weekly on customer insight to the RCC Manager as well as Customer Service and Marketing teams
  • Work closely with the Regional Marketing team in the coordination and execution of events and projects
  • Assist in developing and leading events which tie-in with regional and global campaigns, activities and product launches
  • Work with the RCC Manager and CC Manager in creating, coordinating and communicating via all channels (forum, social media, emails) new initiatives and events for members. These may include:
    • Organising regular Group Rides
    • Access to exclusive events
    • Organising at least one RCC race near the Cycle Club’s key geographies
  • Responsibility for supporting the racing of RCC members in local leagues: organising registrations, coordinating transport to and from races as well as communicating race information
  • Publish regular reports on RCC events and activity
  • Regularly communicate with other Concierges to ensure best practice, new ideas and consistency runs through the RCC

The Candidate

The ideal candidate will have the following qualities:

  • Experienced rider and passionate about riding and racing
  • Strong interpersonal and communication skills
  • Organised, self-motivated and numerically literate
  • Excellent eye for detail
  • Confident and outgoing
  • Ability to adapt to the changing structure of a growing company and team
  • Proven ability to network and communicate
  • Excellent understanding of Rapha products and the brand
  • Possess an excellent sense of quality and style
  • Previous experience working in an office and familiar with Microsoft Word, Excel and PowerPoint
  • Experience with social media
  • Excellent / proven Customer Service attitude with experience of demanding clientele
  • Fluent in both English and Cantonese; a good command of Mandarin would be beneficial
  • Strong written skills in both English and traditional Chinese
  • Willing to work at least 1 day every weekend
  • Willing to travel for events, across key geographies in South East Asia and Greater China

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Professional Bike Mechanics (Contract from April 2015)

Location: Various European Haute Routes and the USA

Rapha Travel offer once in a lifetime cycling journeys, on the greatest roads of Europe and now the USA. From Radonees, weeklong adventures along classic routes, to the ultimate endurance challenge of 100 summits in 10 days of the Cent Cols Challenge.

The Role

  • Train junior technicians (and guests) on proper repairs and maintenance procedures throughout geographically diverse locations
  • Field and prioritize emergency requests for service and dispatch technicians as needed
  • Quickly inspect, diagnose and repair high volume of faulty equipment
  • Ensure owner supplied tools are available and in good working condition at each location
  • Follow Standard Operating Procedures for repairs and maintenance
  • Perform routine site visits and track quality of equipment maintenance in our service courses
  • Assist management in purchasing parts
  • Be away from home for 2-5 weeks at a time

The Candidate

The successful candidate will have considerable experience in the following areas and display the following personal characteristics

  • At least 3 years of mechanical repairs experience in a professional bike shop
  • Certification from one of the following is preferred, but not mandatory: UBI, USA Cycling, Park Tools
  • Experience on a professional bike racing team is would be helpful, but not mandatory
  • Ability to work on all levels of bikes: from new in box to ready to ride
  • Strong foreign language skills for our European departures (French / Italian)
  • Speaks knowledgeably about equipment
  • Unrivaled patience and troubleshooting skills with the ability to thrive under pressure
  • Take ownership of keeping service course and tool boxes organized
  • A positive, can-do attitude and willingness to work non-traditional hours
  • Proficient Garmin GPS computer skills
  • Road cycling, cycle sport racing and culture knowledge
  • Full, clean, driving license

Please note you must have a valid work visa or be a UK or EU resident.

A competitive salary and benefits package is offered. To apply, click the link below to begin the application process. https://rapha.formstack.com/forms/raphatraveljob


Tour Guides (Contract From April 2015)

Location: Various European Haute Routes and the USA

Rapha Travel offer once in a lifetime cycling journeys, on the greatest roads of Europe and now the USA. From Radonees, weeklong adventures along classic routes, to the ultimate endurance challenge of 100 summits in 10 days of the Cent Cols Challenge.

The Role

  • Leading and assisting with the successful running of our tours in Europe & the United States
  • Ensure our guests have a trip to remember
  • Guiding riders on bike through confident navigation
  • Adapting to the abilities and expectations of each different group of guests
  • Entertaining guests and ensuring their safety out on the road
  • Preparation of food, maps and other tour materials
  • Liaising with hotel & restaurant management and other vendors
  • Ensuring the smooth running of each tour day through preparation and flexibility
  • Be away from home for 2-5 weeks at a time.

The Candidate

The successful candidate will have considerable experience in the following areas and display the following personal characteristics

  • Road cycling, cycle sport racing and culture with a good level of fitness
  • Road riding in Europe & US, familiarity with popular cycling areas
  • Bicycle maintenance and repair
  • Leading and managing groups of up to 10 persons
  • Luxury hospitality would be useful
  • Basic First Aid & Adult CPR is required
  • A recognised bicycle leadership qualification
  • Strong foreign language skills for our European departures (French / Italian)
  • Strong inter-personal, communication and presentation skills
  • An energetic self starter with considerable personal initiative
  • A team player, with a willingness to learn on the job
  • Able to work under pressure, to strict deadlines and for many hours at a time
  • Ability to find solutions and be adaptable to last minute changes
  • Dedication to delivering the highest quality service to our customers
  • Willingness to achieve above and beyond expectations
  • Full, clean, driving license

Please note you must have a valid work visa or be a UK or EU resident.

A competitive salary and benefits package is offered. To apply, click the link below to begin the application process. https://rapha.formstack.com/forms/raphatraveljob


Soigneurs (Contract from April 2015)

Location: Various European Haute Routes and the USA

Rapha Travel offer once in a lifetime cycling journeys, on the greatest roads of Europe and now the USA. From Radonees, weeklong adventures along classic routes, to the ultimate endurance challenge of 100 summits in 10 days of the Cent Cols Challenge.

The Role (Contract)

Soigneur is a French word that means, ‘one who cares for others’. This role does exactly that within the context of a high end, professional cycling environment.

  • Daily massage for our guests; typically 5-8 riders per day, usually in the evenings
  • Sports Physio treatment and advise
  • Organisation of transport, client pickups and trip to trip travel
  • Preparation of morning ride nutrition and hydration , and post race recovery
  • Implementation of recovery techniques such stretching sessions
  • Follow vehicle during daily rides
  • Daily laundry service management
  • Overall client welfare

The Candidate

The successful candidate will have considerable experience in the following areas and display the following personal characteristics

  • Experienced masseuse with sports massage background
  • A positive, can-do attitude and willingness to work non-traditional hours
  • Be away from home for 2-5 weeks at a time.
  • Road cycling, cycle sport racing and culture knowledge
  • First Aid certification and experience is required
  • Full, clean, driving license

Please note you must have a valid work visa or be a UK or EU resident.

A competitive salary and benefits package is offered. To apply, click the link below to begin the application process. https://rapha.formstack.com/forms/raphatraveljob