Work at Rapha

As a result of exceptional sales growth in the last 12 months, Rapha is looking to hire full time staff for a number of exciting positions.

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Available positions:

Europe

London

United Kingdom

USA

Australia

Travel


Customer Service Advisor (German / Italian / Spanish speaking), London

Rapha has an excellent reputation for the highest standards of customer service. Our customers have grown to expect and demand a highly personalised “high touch” customer experience, whenever they interface with the customer service team on matters of product advice, returns and general enquiries. We are looking to grow the team and increase our language capability to respond to our growing European and International customer base.

The Role

  • Act as an initial point of contact and member of the CS Team while assisting with all customers.
  • Maintain the Rapha ethos of providing exemplary customer service in a professional manner.
  • Provide timely communication with customers via email or phone, regarding returns, order processing, online registration and product enquiries.
  • Keep abreast of product characteristics, future stock deliveries, promotions and customer service policies.
  • Maintain active use and knowledge of the Rapha website and back office systems.
  • Liaise with the distribution, shipping and finance functions to resolve customer queries.
  • Observe at all times customer confidentiality and company policy surrounding data protection and security.
  • Monitor Rapha’s social media platforms for customer services enquiries.

The Candidate

  • Written and spoken fluency in English is essential as is German. Other European languages are highly desirable.
  • A passion for cycling and ideally knowledge of cycling culture within Europe.
  • Experience in delivering an excellent customer experience and resolving customer enquiries as a Customer Care Advisor, Sales Assistant or similar, ideally in an apparel retail environment.
  • Ability to improve working processes in a fast growing company and develop ideas to improve the customer experience
  • Articulate with exceptional writing skills.
  • Excellent eye for detail and organisational skills.
  • Experience with Microsoft office applications.
  • Previous experience of a back office web system or and content management system is desirable but not essential.
  • Knowledge of Data Protection issues desirable but not essential.
  • Ability to adapt to the changing structure of a growing company and team.
  • Ability to manage time effectively with a diverse workload.

To apply for this position please send your CV and Cove Note, in confidence, to: careers@rapha.cc


Merchandising Assistant, London

Background

Rapha is a luxury road cycling apparel brand. With 130 products from high-performance cycling clothes to skincare, our supply base grows as fast as our brand. We are a truly global company with only 30% of sales coming in the UK, we currently have five Cycle Clubs in major cities around the world. This number is planned to grow significantly in the near future. As a result we are expanding our Merchandising Team, by recruiting a Merchandising Assistant. This role will report to the Head of Planning, working closely with Web, Retail, Production and Logistics Teams.

The Role

The role of a Merchandiser at Rapha is to analyse how the product is performing in our Cycle Clubs and on our website which delivers to countries across the world. This information is then used to determine what and how much product we should buy. They will make decisions as to which stores a product should be sold in and whether a product is restocked. Some people think that it’s just about working with spreadsheets, but it’s about understanding the numbers to solve problems.

As Merchandising Assistant you will look after the Rapha product range for all of the cycle clubs and website regions, which means that you get to know your product really well and know what sells in each Cycle Club and region. In a Branch Merchandising role, you will look after a geographical location for all products in your stores, which means that you really get to know the customer demographic for the region. You will also help to ensure the presentation of products on the website are delivered to the highest of standards that Rapha expects.

Key tasks / responsibilities:

  • Allocation of stock to Cycle Clubs, website and wholesale channels.
  • Responsible for the loading up of web content, constantly reviewing the site appearance to make improvements.
  • Analyse sales and stocks reports at store and website region level and build stock levels to increase sales.
  • Reporting sales performance, and preparing detailed analysis with recommendations for senior members of the merchandising team.
  • Reviewing goods on order to ensure the supply is meeting demand.
  • Manage relationship with wholesale partners to ensure a smooth process and excellent level of customer service.
  • Manage the day-to-day operations of old stock inventory and sales clearance within the company.

 The Candidate

A graduate with business, fashion, merchandising or maths-based degree, or strong experience in web or the retail field. Key characteristics will include a logical approach, a dynamic attitude to work, ambitious, driving their own development and the ability to problem solve.

  • Number Literate – a good level of working with numbers is required.
  • Analytical – must be able to analyse data, and use this to make recommendations and take commercial actions.
  • Systems – must be a capable user of Excel.
  • Business Head – Need to have commercial flair, a talent for spotting business opportunities.
  • Attention to Detail – A high level of attention to detail is required to ensure the high standards of Rapha are maintained.
  • Communication – merchandising is at the centre of the business, 360 degree communication is essential.
  • Love of cycling – ideally already a road cyclist or bike rider

A competitive salary and benefits package is offered. To apply for this position please send your CV along with a cover letter of why you think you are the perfect candidate to: careers@rapha.cc


Product Development Assistant

Due to the continued expansion of the product range Rapha is now looking to appoint two Product Development Assistants to support work on a broad range of cycling apparel. This is an excellent opportunity for an ambitious graduate to start their career in a specialist product area and play a central role in the Development team at Rapha.

The Role:

  • To support the Development Team in all aspects of the development programme.
  • Maintain product techpacks on PLM system.
  • Standardise all measurement charts according to new POM, manage and communicate all changes to factories.
  • Help manage the Wear Testing programme.
  • Collate and document feedback forms.
  • Full support of the Development Team as and when required (multi-collection, multi-products).
  • Maintain trim and artwork development and communicate to factories.
  • Assistance at Rapha events, where appropriate.

The candidate:

  • The ideal candidate will have the following experience and qualities:
  • A Graduate, ideally with a degree in fashion / sportswear.
  • Approximately 1 year experience.
  • Knowledge of pattern cutting and construction.
  • Passionate, determined and supportive team player.
  • Excellent time management skills.
  • A process driven mind-set.
  • Excellent attention to detail.
  • Proficient with a Mac.
  • Efficient with Adobe Illustrator and MS Office.
  • A passion for cycling, sports and the Rapha brand is preferable

To apply for the position, please send your CV and a cover note to: careers@rapha.cc


Product Development Internship (12 months)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. A passion for road racing means Rapha is more than just a product company. It is an online emporium of performance roadwear, accessories, publications and events, all celebrating the glory and suffering of road riding.

The first Rapha collection was launched in July 2004, at a month-long Rapha exhibition of cycling memorabilia and events called ‘Kings of Pain’. With just a handful of products, Rapha has gone from offering a jersey, jacket and cap to organising rides, races and events, making films, books and sponsoring three professional teams. In 2013 Rapha became official clothing sponsor to the world’s number one racing team, Team Sky Pro Cycling. Now ten years on, Rapha is still growing at a very fast pace – approximately 50% year on year.

It is a young, dynamic company, full of passion. Most of Rapha employees are keen riders.

The Role:

  • To support the Rapha product team in all aspects of product development and production.
  • Maintain product techpacks on PLM system.
  • To improve the efficiency of the product department.
  • To ensure the timely & efficient development and delivery of new and existing products.
  • Collate and document feedback forms.
  • Full support of the Development Team as and when required (multi-collection, multi-products).

Key Tasks:

  • Product development:Developing a number of products.
  • Updating product files.
  • Arranging sample fabrics and trims for development.
  • Administering of the dip programme.
  • Communicating with factories on development issues.
  • Attending product development meetings.
  • Arranging sales / photo samples.
  • Production:
  • Assisting with product deliveries.
  • Assisting with QC inspections on product deliveries.
  • Communicating with factories on production issues.
  • Updating production reports and files.
  • Booking goods in and out.

The role will involve:

  • Reporting directly to either the Production Manager or Garment Technologist.
  • Working closely with a number of Rapha suppliers.
  • Being part of the team – assisting with fulfilment and other aspects of the business when required.
  • Assistance at Rapha events where appropriate.

The Candidate

The ideal candidate will have the following experience and qualities:

  • A student looking for a placement year or recent graduate in a relevant subject to Product Development.
  • Highly detailed focused.
  • Experience with Illustrator.
  • Demonstrate a passion for sports or cycling and an affinity to the Rapha brand.

To apply for the position, please send your CV and cover letter to: careers@rapha.cc


Product Developer/Garment Technologist, London

Due to the continued expansion of the product range Rapha is now looking to appoint a Product Developer with garment technologist experience to work on a broad range of cycling apparel. This is an excellent opportunity for an established product developer/garment technologist to progress their career in a specialist product area and play a central role in the Development team at Rapha.

The Role:

  • Support the Product Development Manager in all aspects of product development of Rapha product.
  • Develop products from design handover to signed-off pre-production stage
  • Ensure that Rapha product is of the highest quality and performance standard
  • Create and develop product specifications / tech books and BOM
  • Set up and maintain all product files for styles developed
  • Run the lab dip program on all fabrics and trims
  • Manage all 3rd party testing on fabrics and trims
  • Ensure that fit is consistent throughout the product range
  • Run fit and garment review meetings
  • Set and maintain quality standards
  • Work with the Product Development Manager on developing and maintaining the Product Manual
  • Run and maintain product wear test program on products developed
  • Management of critical paths from design hand over to Pre Production hand over
  • Participate and manage departmental projects to enhance and continuously improve quality standards
  • Some foreign travel – Europe and the Far East

The candidate:

  • The ideal candidate will have the following skills and experience:
  • Excellent knowledge of technical fabrics (including testing) across knit, jerseys and woven fabrics
  • Excellent technical knowledge of fit, sizing, construction, finishing and manufacturing of apparel based products
  • IT skills, including Adobe AI, are essential
  • Up-to-date knowledge on garment legislation for labelling purposes
  • Experience of working with factories overseas, and an understanding of constraints and timescales
  • Ability to communicate effectively with suppliers and internal stakeholders
  • Aptitude to anticipate technical problems, and to plan and implement corrective action
  • Demonstrate the enthusiasm to grow and adapt within a fast growing business
  • Ability to work under pressure to meet key deadlines
  • Attention to detail is a must
  • Ideally already be a cyclist or at least an active outdoor person

To apply for the position please send a cover letter, CV and portfolio to: careers@rapha.cc


Assistant Product Designer

Rapha products deliver performance, quality and style at unprecedented levels; we have done so since 2004. We are the global leader in luxury cycling and are unique in the world of sport brands. Our sophistication and a high style sensibility have always set us apart and it has ultimately contributed to the growth of the brand.

As we continue to grow so does our team and as a result we are looking for a highly creative, dynamic and ambitious Assistant Designer to join the company. Based at the new Rapha HQ in the heart of London, the Assistant Product Design role reports into the Head of Design and will be involved in assisting the multiple designers from varying collections, basic design team administration, and various coordination roles. Our product offering includes ranges of technical outerwear, contour wear, men’s wear and women’s wear, all with performance attributes. A solid experience in these areas is an advantage.

This role will need a person that is ambitious about taking on responsibilities, is passionate about the intersection of sport and design, and can inspire others through their ability to present inspiring ideas.

We are looking for a true team player with exceptional design skills and a great sense of style to take on this unique opportunity.

The Role:

    The role presents an excellent opportunity for a young sportswear designer to develop their career.

  • Communicate and manage all labels and trim developments with collection designers.
  • Create Seasonal fabric / trim palette based on direction from the various collections designers.
  • Support and maintain proto request documents: update style lines if modifications are made in the design process.
  • Create seasonal colour matching tools from pantone, YKK and Thread Companies.
  • Maintain the range overviews.
  • Assist the design team in designing, presenting and developing product.
  • Undertake regular market and product research – products, colour, style, technologies and trend.

The candidate:

  • The ideal candidate will have the following experience and qualities:
  • Hard-working, adaptable, humble, strategic.
  • A minimum of 1 years of design experience, although graduates will be considered.
  • Proficient in Adobe Illustrator, as well as graphical, hand-drawn, written and verbal communication skills.
  • A relevant degree or qualification in design.
  • Enthusiastic about sport and sport culture.
  • Confident team player with good problem solving skills.
  • Well organized, articulate and works well under pressure.

To apply for this role please send a cover letter, CV and/or portfolio to: careers@rapha.cc


HQ Café Assistant, London

The Rapha HQ Café is at the heart of the London office. It provides staff and visitors with great coffee, food and drink and is somewhere to meet and watch road racing on the big screen. It’s the social hub of the UK business and is where employees begin the week with company meetings on Monday and drinks on a Friday.

The HQ Café Assistant is a key ambassador for the internal culture and environment we have created at HQ. They ensure the Café has the look and feel of our flagship Cycle Clubs and provide staff and visitors with legendary service.

Working alongside the Café & Front of House Supervisor, they will report into the Office Manager.

The Role

  • Make great coffee and serve beautifully presented food
  • Ensure presentation of the HQ Café and Reception is to the highest standard
  • Carry out a weekly stock take and keep the café well stocked at all times
  • Accurately take payments and transactions
  • Maintain set up and close down records
  • Partner with Café & Front of House Supervisor: welcome all visitors and communicate to staff when their visitors have arrived
  • Effectively cover the Café & Front of House Supervisor when they are on a break
  • If leaving the floor, communicate effectively so that the café/reception area is never unmanned

The Candidate

The ideal candidate will have the following qualities and experience:

  • Front of house experience as a barista
  • Charming personality with excellent customer service skills
  • A strong communicator
  • Confident with numbers
  • Highly organized and able to operate in a busy environment
  • Demonstrate a flexible work ethic and be happy to pick up ad hoc tasks
  • A certificate in Level 2 Food Safety would be a bonus
  • Show appreciation for road cycling and the Rapha brand

To apply for this position, please send your Cover Note and CV to: Careers@Rapha.cc


VM Specialist, UK

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role

Reporting to both the Cycle Club Manager and Visual Merchandiser, the Cycle Club VM Specialist is responsible for ensuring Visual Standards are achieved at all times, creating the perfect setting to deliver the legendary Rapha customer experience. The VM Specialist is seen as a role model within the Cycle Club, educating the Cycle Club team to take a pro-active approach to Visual Merchandising and developing their skill-set to maintain the Visual Standard. An eye for detail and a creative flair are vital as the VM Specialist implements all Cycle Club visual campaigns that enhance the aesthetic of the world’s finest road cycling emporium.

Key Responsibilities:

  • To ensure that the Cycle Club is in full compliance with Rapha Visual Standards
  • Has an in-depth knowledge and understanding of Visual Merchandising practices and process
  • To ensure that all team members are aware of the Visual Standards and are equipped with the knowledge to action all standards
  • To educate all team members on any visual updates, such as product launches, and develop the team’s visual skill-set to achieve the highest visual standard at all times
  • Work in partnership with the Cycle Club Manager in coordinating and implementing all Cycle Club changes to accommodate events and marketing activity
  • Oversee and organise all visual installations, such as Window Vinyl, Exhibitions, Seasonal Information etc.
  • Maximise sales opportunities by analysing product placement, and its performance.
  • Demonstrate a genuine interest in retailing and keep a close eye on the visual trends of independent & luxury retailers

Attend weekly meetings with Rapha’s Visual Merchandiser to review

The ideal candidate

The ideal Cycle Club VM Specialist candidate will possess the following skills and qualities;

  • Confidence to suggest ideas and the ability to implement creative visual solutions
  • A passion for delivering legendary customer experiences
  • A superior eye for detail and a creative flair
  • A proven track record of delivering results, working to strict deadlines and the drive to exceed expectations
  • Be the ultimate Rapha Ambassador, seen as a role model to the Cycle Club team and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
  • Strong people skills – a good communicator, approachable and engaging
  • Ability to prioritise and demonstrate initiative
  • Highly motivated and ambitious

Ability to be flexible and agile to meet business needs

To apply for this position please email your cv and cover letter to retailcareers@rapha.cc


Country Manager, Italy

Rapha is a leading brand of premium road cycling clothes and accessories. With headquarters in London, the business sells products directly to the most discerning road cyclists around the world through its Website and Cycle Clubs.

Since its launch in 2004, Rapha has become one of the most desirable cycling brands in the world, widely admired for its high quality products and creative marketing. As part of its European expansion, Rapha has opened a regional headquarters in Munich, Germany. This office handles all European sales and marketing activities outside of the UK.

The European business has grown quickly in both importance and size and Rapha is now looking to strengthen the team by employing an additional Country Manager based in Italy.

The Role

Reporting to the Head of European Sales and Marketing, the candidate will be responsible for raising awareness of the Rapha brand, while acquiring and retaining customers in the region. While working with the wider European Marketing team, this role will be the sole Rapha representative in Italy and the candidate will work remotely, travelling when needed. Key responsibilities include:

  • Help develop, a localised, sales and marketing plan in line with Rapha’s broader objectives, targets and budgets.
  • Build relationships and deliver structured communication with Press, Best Customers and other Influencers.
  • Drive the implementation of local language communications through various communications platforms.
  • Organise and execute grassroots events in Italy and across Europe.
  • Support seasonal Rapha activations across Europe.
  • Develop and manage an Ambassador Program in Italy.
  • Manage additional ad hoc marketing business.

The Candidate

The ideal candidate will possess the following or more qualities:

  • Knowledge of and affinity for the Rapha brand and business model.
  • Deep knowledge of the Italian market place, customers and culture.
  • 3-5 years, marketing and communications experience, either from an agency or brand. Preferably within the Luxury or Sports industry in Italy.
  • Be a natural self-starter with the capacity to operate at both a strategic and hands on level.
  • An ability to deliver both on time and budget and to the highest executional expectation.
  • An understanding and passion for the road cycling market as well as an appreciation of luxury, quality and the high-end consumer.
  • Excellent communication, marketing and organizational skills are a given in addition to a proven creative and solutions focused mind-set.
  • Fluency in Italian and English are a pre-requisite. Additional European languages spoken are a bonus.

Travel is a key part of this role. As a result we regret that we cannot consider those without an EU passport or European working visa.

Rapha represents an exciting career path with a clear market leader. A competitive remuneration and benefits package is offered. To apply for this position please send your CV, in confidence, to: careers@rapha.cc


Social Media Community Manager, London

As Rapha continues to expand its global brand reach, its presence on social media also continues to grow. We are currently looking for a social media community manager, to sit within the central marketing team, who will provide direction for social media communications and maintain an overview of social activity across the business.

The role

  • Administer multiple social media accounts across several regions and channels and publish content to various locations, in different languages
  • Engage with customers professionally, adhering to Rapha’s tone of voice
  • Plan and execute marketing campaigns for ride initiatives and product launches
  • Provide an outlet for customer service, feeding back to the customer service team where necessary
  • Supply social asset packs and guidance to regional social media managers
  • Provide support and direction to social media managers in regions
  • Maintain an overview of global social communications and supporting regional needs via global posts where required, encouraging regions to share quality content with the central team for publishing on global accounts
  • Monitor and manage the quality and tone of voice of regional feeds, encouraging adherence to the global social media policies

The candidate

The ideal candidate should have the following experience and qualities:

  • 2-3 years experience working in digital or social media marketing
  • Proficient in various social-media platforms
  • Exceptional communication and presentation skills. Flawless written English is a must
  • Ability to champion creative solutions in order to achieve social engagement
  • Have a natural aptitude for widely-used as well as new social and technology platforms
  • Strong technical understanding of measurement and tracking
  • Show a strong desire and curiosity to delve deep into new social media and customer service methods, tools and trends
  • Experience with paid advertising and social post promotion
  • Ability to focus on the minutiae whist always looking at the bigger picture and the long-term effects of small decisions
  • Competent in Photoshop, PowerPoint and other presentation packages
  • Demonstrate an affinity for the Rapha brand and road cycling

To apply for this position please send your Cover Letter and CV to careers@rapha.cc


Solutions Architect, London

The Solutions Architect will be leading a new team to manage IT innovation and project initiation within Rapha Technology. Their broad experience in delivering enterprise IT systems will allow them to own the IT vision and roadmap for the existing platforms supporting enterprise, online and stores as well evaluating new additions. The Solutions Architect will enforce the technical standards required by delivery teams and validate investment proposals for all new IT projects.

The Role

  • Building an IT Innovation Organisation that owns the system roadmap and initiates all new projects according to sound architecture and investment principles.
  • Evaluate new requirements and proposing technical solution options for developers or external project teams.
  • Technical Design Authority for each key technology platform in the business: maximising their usage, overseeing upgrades, approving change, ensuring compliance.

The Candidate

  • Experience (min 5 years) of delivering and/or supporting enterprise IT systems, ideally working within a Solution Architecture team. You are now ready to lead this area within a fast growing retail business.
  • Degree qualified and/or with Enterprise Architecture professional qualifications (e.g. TOGAF). Some of this education or experience will have involved writing computer code.
  • Proven ability to design solutions using a modular Enterprise Resource Platform (e.g. MS Dynamics, Oracle, SAP) with 5+ years of solution architect experience and a clear career progression with the application.
  • An interest working in a fast moving retail environment, ideally with experience of supporting a global network of stores and/or e-Commerce.
  • Passion for Rapha products and cycling.

A competitive salary and benefits package is offered. To apply for this position please send your CV, in confidence with an indication of your current remuneration details to: careers@rapha.cc


UK Marketing Communications Manager, London

Marketing Communications are integral to the Rapha story; we create authentic and engaging connections with our Customers through inspiring events and content across traditional and new-digital channels using bought, earned and owned media. Our UK Marketing Team works together to build these customer relationships through a consistent, thoughtful and powerful presentation of the brand.

Rapha has local marketing teams around the world and the UK Marketing Communications Manager will work within the UK Marketing team and manage the planning, co-ordination, creation and delivery of a UK communications plan.

The Role

  • Develop and execute a communications plan, co-ordinating and leveraging all forms and channels of communication to amplify messages, drive engagement and awareness, manage brand reputation and meet business targets.
  • Manage Rapha UK’s social channels (@rapha_uk) and UK Cycle Club posts, delivering engaging content and aligning with campaign and brand messages.
  • Create and execute communications plans around events, both in the Cycle Clubs and elsewhere, to fulfil commercial objectives, drive awareness, attendance and engagement.
  • Oversee the delivery of engaging, high-quality editorial and digital content.
  • Manage and maintain an annual budget.

The Candidate

  • Minimum three years’ experience with marketing communications planning and operations including success in developing and delivering multi-channel campaigns.
  • An active road cyclist with an strong knowledge of road riding and racing, including the history of the sport.
  • A strategic thinker with commercial awareness.
  • Exceptional communication skills and experience producing written content and managing social accounts.
  • Strong budget management skills.
  • Strong organisational and leadership skills .
  • A team player and happy to take a hands-on approach.

To apply for this position please send your CV and Cover Letter to careers@rapha.cc


Group Financial Accountant

Background

As the business continues along its strong growth trajectory, Rapha is looking to hire a highly motivated and ambitious individual to join the London Head Office team. The role will oversee the group finance function reporting into the Head of Finance, focussed on delivering high quality management information as well as monitoring and improving financial control across the business.

The role

  • Day to day management of the group financial reporting function
  • Responsible for the preparation of group financial reporting, overseeing all reporting entities
  • Managing the high quality and timely delivery of monthly management account pack
  • Continued improvement of financial controls, processes and efficiency across the business
  • Monitoring and reporting of KPIs, development of KPI reporting
  • Assist in managing the annual audit process and delivery of annual financial statements
  • Oversee group treasury and intercompany funding
  • Monitoring and managing working capital and facilities
  • Monitoring and reporting of FX hedging

The Candidate

  • ACA/ACCA qualified, preferably with big 4 background
  • 3+ minimum post qualification experience
  • Prior experience with online retail businesses
  • Prior experience in international group with multi-currency revenue and costs, experience with group consolidations
  • Highly motivated in taking on new challenges
  • Strong attention to detail and organisational skills
  • Ability to present information clearly and concisely to senior stakeholders
  • Previous experience with MS Dynamics NAV is beneficial
  • A passion for cycling is an advantage

A competitive salary and benefits package is offered. To apply for this position please send your CV, in confidence, to careers@rapha.cc


Translation Coordinator, London

Experience Level: Graduate to 2 years’ experience

Background

Rapha has become one of the most desirable cycling brands in the world, widely admired for its high quality products and creative marketing. Rapha’s worldwide reach means the website is adapted/translated into eight languages to meet our customers’ needs. Accordingly, we are looking for a highly motivated Adaptation Web Editor to support the Web and Marketing Team in upholding a consistent brand presence throughout all languages on the website and other marketing channels.

The Role

The role will involve all aspects of identifying relevant copy for adaptation, coordinating adaptations for regular Marketing activities, implementing content and testing the online functionality. The candidate will be working closely with the Web Team, the Project Coordinator, the adaptation agency and proof readers.

Key Responsibilities:

  • Keeping track of website updates that are relevant for local language websites.
  • Ensure that relevant updates on rapha.cc are reflected throughout all local language sites.
  • Coordinate with adaptation agency and/or proof readers.
  • Ensure timely receipt of adapted copy for new season launches, marketing activities of new product launches and more.
  • Improve standard and quality of all adapted websites to ensure a consistent customer experience throughout all Marketing activities, i.e. web presence and emails.
  • Implement adapted copy on the Hybris eCommerce platform and WordPress.
  • Ensure functionality of adapted websites and emails.
  • Ad hoc support of our Web Team.

The Candidate

The successful candidate will possess the following skills and qualities:

  • General knowledge and affinity of web interfaces are required.
  • Written and spoken fluency in English.
  • Knowledge of three other languages (preferably German, French and Italian).
  • Computer proficiency with Apple Mac & MS Office.
  • Experience with the Hybris eCommerce platform and WordPress is highly sought.
  • Excellent attention to detail and extremely pro-active in nature.
  • Effective organisational and communication skills.
  • Flexible and energetic with the ability to work well in a fast paced and dynamic environment.
  • An interest in cycling and understanding of the Rapha brand.

To apply for this position please send a cover letter, along with your CV to careers@rapha.cc


Part-Time Ad Sales Executive, London (freelance)

Rapha is looking for an ambitious ad sales executive to sell advertising into a new magazine launching this summer. The position is available immediately, and on a part-time, freelance basis. The successful applicant will have experience of print ad sales in the luxury sector and a contacts book boasting a diverse range of high-end brands (watches, automotive, fashion, technology, travel etc.).

To apply for this position, please send a copy of your CV, along with an indication of availability, to: careers@rapha.cc


Web Intern (6 weeks)

Background

The Rapha Web Team is looking for an Intern to join them for 6 weeks. This is a chance for a creative and web savvy individual to gain hands on experience while helping to develop and grow Rapha’s online presence.

The web team sits in the heart of the company and has key relationships with multiple business departments including, Central Marketing, Merchandising and Technology.

The Role

  • Preparation of the Autumn / Winter ’15 collection: implementing HTML onto Rapha’s Content Management System.
  • HTML email template creation.
  • Updating Rapha.cc with daily content.
  • Supporting the Web Team with their daily work flow.

The Candidate:

The ideal candidate with have the following experience:

  • HTML wrangling (we like Sublime Text best).
  • Photoshop basics, cropping, resizing and web optimisation.
  • Eye for detail and design.
  • An interesting in cycling and the Rapha brand.

Good to have:

  • WordPress or Campaign Monitor experience.
  • CSS skills.
  • An understanding of Content Strategy.

Impressive to have:

  • Javascript skills.
  • Experience with the Hybris Platform.

To apply for this position please send your CV and a cover letter to careers@rapha.cc


Returns Assistant, Customer Services – Temporary Summer Cover

Background
Rapha has an excellent reputation for the highest standards of customer service. Our customers have grown to expect and demand a highly personalised “high touch” customer experience, whenever they interface with the customer service team on matters of product advice, returns and general enquiries.

This is a temporary role expected to last for Summer 2015

The Role

  • Responsible for opening and processing returns from customers in an efficient and timely manner.
  • Maintain the Rapha ethos of providing exemplary customer service.
  • Communicate with customers in a polite and professional manner.
  • Maintain active use and knowledge of the Rapha website and back office systems.
  • Liaise with the distribution, shipping and finance functions to resolve customer queries.

The Candidate:

  • A passion for the Rapha brand and cycling is preferred.
  • Excellent eye for detail and organisational skills.
  • Ability to manage time effectively with a diverse workload.
  • Experience with Microsoft office applications.
  • Ability to adapt to the changing structure of a growing company and team.

To apply for this position please send your CV and cover letter to: careers@rapha.cc


Archive Store Assistant, Kilver Court, Somerset

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha will be opening its first archive store based at the beautiful Kilver Court, Somerset, in Spring of 2015. The archive store will stock a variety of previous season Rapha products, offered at a discounted price. A separate entity to the Rapha Cycle Clubs, the store will provide the high level of service that the brand is renowned for, with a retail only offering.

Previously the headquarters of the Mulberry empire; Kilver Court has been described as bringing the sophistication of city shopping to the heart of the country. It boasts a range of high end brands from Sunspel to Paul Smith and attracts customers from all over the UK.

The Role

The first person any visitor to the store will meet, the Archive Assistant must be welcoming and engaging, the perfect Rapha ambassador.

Key Responsibilities include:

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all store visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Support team and work together to create an inspiring and positive working environment.

The Candidate

The ideal candidate will have the following experience:

  • Experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Ability to be flexible and agile to meet business needs.
  • An interest in cycling is essential.

To apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Chef, London

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Chef leads the cafe team in providing the highest standard of food, using the finest ingredients to create a legendary customer food experience. Leading the cafe team in the efficient running of both the food preparation and service. Strong knowledge of sports nutrition and the ability to work to the highest food standards are necessary.

Key Responsibilities:

  • Lead and manage a high performing cafe team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Produce the food required by the menu, based on the training and knowledge delivered by Consultant Chef.
  • Develop a strong customer environment through the food that we serve to create a community around the club.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the staff are preparing and serving the food to the highest standards and that these standards are being adhered to.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Cycle Club Manager and Head Barista.
  • Ensure all Food & Health and Safety policies and procedures are followed and adhered to.
  • Provide high value feedback on trading opportunities, when required, to the Cycle Club Manager.
  • Ensure seamless execution of the legendary Rapha experience and that the visual standards of the food are in keeping with the Rapha brand.
  • Cascade communications to all members of the store team and lead by example when delivering and preparing the food.

The Ideal Candidate:

The ideal Cycle Club Cafe chef candidate will have the following experience:

  • 3+ years experience in a luxury food restaurant environment.
  • A passion for delivering a legendary customer experience through the service of the highest food standards.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Experience of dealing with suppliers and controlling costs.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, train, develop and assess talent.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position please send a completed CV and covering letter to retailcareers@rapha.cc


Cycle Club General Manager, UK

Please note, we are always on the lookout for talented retail managers in all our locations.

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role: The Cycle Club General Manager leads the Club’s staff in providing a world-class customer experience whilst ensuring the store maximizes its profitability. They are responsible for the efficient running of the Club and its staff, and aim for operational excellence. Commercial awareness, a passion for the brand and the sport, and strong relationships with the Central and Regional Marketing teams are vital.

Key Responsibilities:

  • Lead and manage a high-performing Club team, ensuring the employee experience is in line with Rapha’s expectations and drives the customer experience.
  • Develop a customer database to create a community around the club that will create a local, loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the Club’s staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying marketing and sales opportunities, whilst developing relationships and communicating effectively with the Retail Operations and Central Marketing teams.
  • Ensure all policies and procedures are followed and profit protection strategies are adhered to, minimising losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the world-class Rapha customer experience and presentation standards.
  • Distribute communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Create a luxury store environment through the successful recruitment, welcoming and training of staff. Ensure all employees are effectively developed for their and the store’s success.

The Ideal Candidate:
The ideal Cycle Club General Manager candidate will have the following experience:

  • 5+ years store management experience in a luxury retail environment.
  • A passion for delivering a world-class customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of food & beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable events at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of road racing.

To apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant, Sydney

Full Time & Part Time Positions

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role

The Cycle Club Assistant is an expert on the subject of Road Cycling and is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Cycle Club Assistant must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Cycle Club Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Cycle Club Rides and Events
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate

The ideal Cycle Club Assistant candidate will have the following experience:

  • 2 years’ experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about Rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Cycle Club Barista, Sydney

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in Sydney. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We have full- and part-time positions available, with flexible scheduling. Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Cafe Manager, London

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Cafe Manager is a hands-on inspiring leader with an eye for detail, a love of great food and a commitment to delivering a legendary customer experience. The Cafe Manager leads the team in the efficient running of the cafe both front and back of house in order to achieve operational excellence. A natural leader, the Cafe Manager builds and develops a highly skilled and high-achieving team that can cope with the pressures and demands of a busy city centre cafe.

Key Responsibilities:

  • Lead and manage a high performing cafe team.
  • Take responsibility for the effective running of the cafe and ensure the team deliver a legendary customer experience.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the cafe staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities to streamline processes and reduce waste.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury cafe environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate:

The ideal Cycle Club Cafe Manager candidate will have the following experience:

  • 3+ years management experience within a high-end food & beverage environment; which includes managing profit & loss, sourcing suppliers, procurement and food & beverage merchandising.
  • The ability to deliver a high-touch customer experience in a hospitality environment.
  • A proven track record in People management, with the ability to network, recruit, train, develop and assess talent.
  • Experience of working across different levels within an organisation.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To apply for this position please email your CV and cover letter to retailcareers@rapha.cc


 Cycle Club Barista, London

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in London. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We have full- and part-time positions available, with flexible scheduling.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant, London (Full or part time)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role
The Cycle Club Assistant is an expert on the subject of Road Cycling and is dedicated in delivering the legendary Rapha customer experience. The first person any visitor to the Club will meet, the Cycle Club Assistant must be welcoming and engaging, the perfect Rapha ambassador. A people person, the Cycle Club Assistant is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of Road Cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Assist in the planning and delivery of Cycle Club Rides and Events
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate
The ideal Cycle Club Assistant candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • A passion for delivering legendary customer experiences.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling would be an advantage.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


USA

Cycle Club General Manager, LA

Contract Type Full Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club General Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club General Manager candidate will have the following experience:

  • 5+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To Apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Assistant Manager, LA

Contract Type: Full Time (40 Hours)

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role
The Cycle Club Assistant Manager leads the club team in providing a legendary customer experience whilst through their strategic vision and passion for the brand ensure the store maximises its profitability. Leading the team in the efficient running of the club both front and back of house in order to achieve operational excellence. Strong commercial awareness skills are vital and building relationships with the Regional and Central teams to ensure the clubs continued success.

Key Responsibilities:

  • Lead and manage a high performing club team, ensuring the employee experience is in line with brand strategies and drives the customer experience.
  • Develop a customer database to create a community around the club which will create a local loyal customer base.
  • Be the ultimate Rapha Ambassador, seen by others as a role model and Bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • Ensure the store staffing and staff schedules are optimised to match customer traffic flows and operational demands.
  • Drive productivity and profitability by identifying opportunities whilst developing relationships and communicating effectively with Retail Operations and Central teams.
  • Ensure all policies and procedures are followed and Profit Protection strategies are adhered to minimise any losses.
  • Provide high value feedback on trading opportunities, when required, to the Retail Operations team.
  • Ensure seamless execution of the legendary Rapha experience and visual standards.
  • Cascade communications to all members of the store team and lead by example when embracing brand messages.
  • Ensure events are managed in partnership with all relevant stakeholders.
  • Through successful recruitment, on-boarding and training create a luxury store environment. Ensure all employees are effectively developed and coached to achieve overall success.

The Ideal Candidate
The ideal Cycle Club Assistant Manager candidate will have the following experience:

  • 3+ years store management experience in a luxury retail environment.
  • A passion for delivering a legendary customer experience.
  • A proven track record of delivering results and the drive to exceed expectations.
  • An understanding of Food & Beverage retailing.
  • Strong planning and organisational skills with a sense of priority for deadlines and attention to detail.
  • Ability to demonstrate excellent leadership and people management skills.
  • Proven ability to network, recruit, train, develop and assess talent.
  • The creativity and drive to build and host memorable event experiences at the Cycle Club, which bring the Rapha experience to life.
  • Strong verbal and written communication skills.
  • Ability to be flexible and agile to meet business needs.
  • Computer proficiency with Apple Mac & MS Office.
  • A keen cyclist with a strong interest in the sport of Road Cycling.

To Apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Cycle Club Part Time Sales Associate, San Francisco

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style. Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The role The Cycle Club Sales Associate is an expert on the subject of road cycling and is dedicated in delivering the legendary Rapha customer experience. As the first person any visitor to the Club will meet, the Cycle Club Sales Associate must be welcoming and engaging–the perfect Rapha ambassador. A people person, the Cycle Club Sales Associate is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution.

Key Responsibilities

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Cycle Club visitors.
  • Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Provide expert Rapha product knowledge.
  • Create a friendly and welcoming environment, where the sport and culture of road cycling can flourish.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values: Passion, Determination, Creativity & Communication.
  • Maintain the highest Visual Merchandising and House-keeping standards.
  • Support team and work together to create an inspiring and positive working environment.

The Ideal Candidate
The ideal candidate will have the following experience:

  • 2 years experience in a luxury retail environment.
  • Passion for delivering legendary customer experiences.
  • Proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passion for the Rapha brand.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of road cycling and professional cycling.

To apply for this position please email your CV and cover letter to: retailcareers@rapha.cc


Cycle Club Barista, San Francisco

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in San Francisco. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We are currently looking to fill a part-time position, with flexible scheduling. Weekend availability required.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Barista, NYC

This is a unique position in an innovative retail environment for an individual with an equal passion for cycling and coffee. The Rapha Cycle Club will be a meeting place for road cyclists to share their love of the sport. The Club will show live road racing throughout the season, as well as host our own events for the cycling community in NYC. Experience in various methods of coffee preparation is expected. We will also serve a café menu with the finest quality produce, along with beer and wine. We are currently looking to fill a part-time position, with flexible scheduling. Weekend availability required.

Still Interested? Please send a completed resume and covering letter to: retailcareers@rapha.cc


Cycle Club Floor Lead, San Francisco

Rapha creates the finest cycling clothing and accessories in the world. Designed without compromise for the most discerning rider, Rapha products blend optimum performance, the finest fabrics and modern style.

Rapha Cycle Clubs have been created as inspiring meeting places for road riders around the world. Located in key cycling cities, inside you’ll find a retail space stocked with the latest Rapha products, limited edition Cycle Club items, and a café serving the finest coffee and food. The clubs also screen live racing and host exclusive exhibitions and events. The perfect home for the sport and culture of road racing, Rapha Cycle Clubs offer the ultimate Rapha experience.

The Role

The Cycle Club Floor Lead is the embodiment of Rapha’s core values and supports the Management team in their absence. They have the ability to prioritise and always have one eye on the retail floor.  A people person, the Floor Lead is able to uncover all the customer’s needs through conversation, and using their Rapha product knowledge and road cycling experience can build the perfect Rapha solution

Key Responsibilities include:

  • Ensure seamless execution of the Rapha experience by leading the team to engage, develop and maintain relationships with all store visitors.
  • Lead by example and inspire the team to effectively uncover the customers’ needs and the present appropriate solutions.
  • Assist with the Cycle Club’s staff schedules when the Cycle Club Manager is away.
  • Use best judgement to make decisions as necessary in absence of Cycle Club leadership team.
  • Coach team members on Rapha culture and provide effective feedback on individual performance, celebrate success and highlight areas for development.
  • Provide expert Rapha product knowledge to support team development.
  • Communicate positively about the brand at all times
  • Maintain the highest visual merchandising and house-keeping standards.

The Candidate

The ideal Cycle Club Floor Lead candidate will have the following experience:

  • Experience in a retail environment.
  • A passion for delivering legendary customer experiences.
  • Ability to demonstrate excellent leadership skills and flexibility to change.
  • A proven track record of delivering results and the drive to exceed expectations.
  • Strong people skills – a good communicator, approachable and engaging.
  • Ability to prioritise and demonstrate initiative.
  • Passionate about Rapha.
  • Ability to be flexible and agile to meet business needs.
  • Knowledge of Road Cycling is essential.

To apply for this position please send a completed CV and covering letter to: retailcareers@rapha.cc


Soigneurs (Contract from April 2015)

Location: Various European Haute Routes and the USA

Rapha Travel offer once in a lifetime cycling journeys, on the greatest roads of Europe and now the USA. From Radonees, weeklong adventures along classic routes, to the ultimate endurance challenge of 100 summits in 10 days of the Cent Cols Challenge.

The Role (Contract)

Soigneur is a French word that means, ‘one who cares for others’. This role does exactly that within the context of a high end, professional cycling environment.

  • Daily massage for our guests; typically 5-8 riders per day, usually in the evenings
  • Sports Physio treatment and advise
  • Organisation of transport, client pickups and trip to trip travel
  • Preparation of morning ride nutrition and hydration , and post race recovery
  • Implementation of recovery techniques such stretching sessions
  • Follow vehicle during daily rides
  • Daily laundry service management
  • Overall client welfare

The Candidate

The successful candidate will have considerable experience in the following areas and display the following personal characteristics

  • Experienced masseuse with sports massage background
  • A positive, can-do attitude and willingness to work non-traditional hours
  • Be away from home for 2-5 weeks at a time.
  • Road cycling, cycle sport racing and culture knowledge
  • First Aid certification and experience is required
  • Full, clean, driving license

Please note you must have a valid work visa or be a UK or EU resident.

A competitive salary and benefits package is offered. To apply, click the link below to begin the application process. https://rapha.formstack.com/forms/raphatraveljob