Website Terms & Conditions

  1. Company Information

    Rapha is a trademark of Rapha Racing Ltd.
    Registered in England & Wales, Company number: 4849594
    VAT registration number: GB 832 6707 25
    Registered office address:
    Rapha Racing Ltd
    Imperial Works
    18 Tileyard Road
    London, N7 9AH
    United Kingdom

    Registered US office:
    Rapha Racing LLC
    1915 NW Kearney St.
    Portland
    OR 97209

    Registered Australian office:
    Rapha Racing Pty Ltd
    PO Box 120
    Abbotsford VIC 3067
    Australia

  2. Registration

    You will need to register to be able to access some services on the rapha.cc website (our “site”). When you register your details online, it is your responsibility to ensure that the information provided is accurate and up to date. You are also responsible for maintaining your personal information via your online account as well as for keeping your password secret.

    The collection and storage of personal information submitted to Rapha is governed by the UK Data Protection Act (2003) and by our Privacy Policy. Whenever you visit the site, or register your details or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy

  3. Ordering

    When you place an online order through the site, you will be requested to provide personal and card payment details. As part of the online transaction, we will perform a fraud credit check via our payment provider Cybersource. By submitting a payment through the site, you are granting permission for us to carry out such checks via Cybersource as required.

    Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

    When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalised until the order dispatches from the warehouse, and payment is successfully taken.

  4. Pricing

    All site pricing will be shown in local currency where available, and otherwise priced in US Dollars (USD). Payments are currently accepted in the following currencies: British Pounds (GBP), US Dollars (USD), Canadian Dollars (CAD), Euros (EUR), Swiss Francs (CHF), Norwegian Krone (NOK), Japanese Yen (JPY), and Australian Dollars (AUD). Orders can only be placed in the currency relating to your shipping country, and we are unable to offer alternative currency pricing to any customer.

    All UK and EU pricing is shown inclusive of tax, and orders in the Channel Islands will have this tax removed from their order total at the checkout, once a valid delivery address has been confirmed.

    US and Canada pricing is shown exclusive of sales tax, and sales tax may be added at the checkout, once the delivery address has been confirmed. No import duty is due on US orders, as these ship from within the United States. Canadian pricing is inclusive of import duty (see DDP below).

    Duty Delivery Paid (DDP)

    Pricing in the following territories is inclusive of duty and tax:

    Switzerland Japan

    Norway Canada (applicable tax shown at checkout)

    Orders in these territories will be sent duty paid, meaning that no further import duty or tax will be payable after the order has been placed on the site.

    Sale pricing adjustments

    From time to time, Rapha will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Rapha is happy to refund the difference between the amount paid and the discounted price, if the item was purchased within 28 days of the commencement of the specific discount.

    Please note that we are not able to offer any refund if the same item (inc. colour/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price.

  5. Payment & Order Acceptance

    We accept the following payment types on our site:

    Visa American Express

    Mastercard JCB (Japan & UK only)

    Maestro (UK & Europe only) Gift vouchers & e-vouchers

    Paypal Sofort (Germany only)

    Please note that travel trips cannot be purchased via Paypal, Sofort or American Express.

    Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.

    By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.

    We will process your payments securely via the Cybersource payments system, and all payment details will be encrypted. All stored card details will be stored securely on Cybersource’s secure servers.

    Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods. We reserve the right to refuse any payments or cancel orders at our own discretion.

  6. Gift vouchers and e-vouchers

    Gift vouchers and e-vouchers (“Vouchers”) cannot be bought using discount or promotional codes, and cannot be purchased with another Voucher.

    Vouchers can be redeemed to purchase Rapha products only online, at rapha.cc.

    Vouchers can be redeemed in part, with the remaining balance credited to your Rapha account.

    Vouchers must be redeemed within twelve months of purchase and any unused balance will not be refunded or credited after such time.

    Any balance credited from a part-redeemed Voucher must be used in the same currency as the first purchase it is redeemed with.

    If the order value is greater than the value of the Voucher, the difference must be paid by credit/debit card, or using Paypal.

    Please look after your Vouchers as we are unable to replace them if they are lost, stolen or damaged.

  7. Returns & Exchanges

    If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to Rapha within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

    Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.

    Returns are only accepted online for items purchased directly from rapha.cc. If you have purchased your item from a Cycle Club, you should return the item directly to the Cycle Club where the item was purchased. For items bought with one of Rapha’s retail partners, please contact them directly to arrange an exchange or refund.

    Products purchased as gifts can be refunded in full to the original purchaser; alternatively we can provide a credit to the gift recipient. Rapha are unable to refund postage on returned gift items.

    Gift exchanges will show on the order history of the original purchaser. Please include a suitable delivery address for us to despatch exchanged products to. All deliveries require a signature on receipt.

    To initiate a return, simply visit rapha.cc/pages/returns.

    UK/ROW Customer Services

    enquiries@rapha.cc
    +44 (0)20 7 485 5000

    North America Customer Services

    usa@rapha.cc
    877.907.2742

    AUS/NZ Customer Services

    ausnz@rapha.cc
    +61 (0) 3 9416 4234

    Order cancellations under the Distance Selling Regulations/Consumer Contracts Regulations

    For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. Rapha will honour such cancellation provided it is made within fourteen days of receiving your items. Notice must be given in writing, either by email or by post to:

    By email:

    returns@rapha.cc

    By post:

    DSR/CCR Order Cancellations & return

    Rapha Racing Ltd
    Imperial Works
    18 Tileyard Road
    London, N7 9AH
    United Kingdom

    For all order cancellations through the DSR/CCR, you are eligible for a full refund including your shipping costs. Refunds will be processed within 30 days of us receiving your cancellation request. However, you need to return your item(s) back to us in good time via a secure delivery service, and items must be returned in good condition. To initiate your return, please go to rapha.cc/returns

    Exceptions to the General returns & exchanges policy

    Classics Guarantee

    We offer a 30 day wear test guarantee on Rapha Classics products. If you aren’t 100% satisfied after 30 days of riding in these products, you can send them back to us for a full refund/credit. The Rapha Classics Guarantee applies to the following products:

    Classic Softshell Jacket Classic Wind Jacket

    Classic Winter Tights Classic Jersey

    Classic Bib Shorts Women’s Shorts

    Women’s Classic Bib Shorts Women’s Winter Tights

    Women’s Classic Jersey Women’s Softshell

    Women’s Classic Wind Jacket

    This wear test Classics Guarantee only applies to the products listed above, and does not cover accidental or crash damage.

    The Classics Guarantee is limited to four products per customer per calendar year, and the same item can only be returned once.

    The Classics Guarantee is only applicable to items purchased from rapha.cc, Cycle Club stores, and current retail partners. Proof of purchase is required for all refunds.

    We reserve the right to remove this offer in the future. If the Classics Guarantee is withdrawn, we will honour the guarantee for thirty (30) days following its withdrawal from the site.

    Other exceptions

    All Vouchers are non-refundable.

    Personalised items cannot be refunded or exchanged once an order has been placed. It is the customer’s responsibility to ensure that all details entered for Personalised products are entered.

    Cycling Shoes need to be tested on an uncarpeted surface, with no cleats attached.

    All underwear must be returned unworn. We reserve the right to refuse any returned underwear garments which we believe to be worn.

    For exchanges on Rapha Travel trips, please review the Rapha Travel terms at the end of these Terms & Conditions.

  8. Intellectual property rights

    Usage of the Rapha site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

    Any site content can only be reproduced or distributed with express permission from Rapha Racing ltd.

  9. Cycle Club Ride terms

    By entering a Rapha Cycle Club Ride, you are agreeing to the Eventbrite terms & conditions. You must also review and agree to the ride terms & conditions:

    Helmet usage is mandatory on all Cycle Club rides. We reserve the right to refuse participation on rides if you are not wearing a helmet.

    It is your responsibility to ensure that your bike is roadworthy, and that you are able to get yourself back under your own guidance.

    You may be required to sign a waiver form before participating on a Cycle Club ride. A ride leader retains the right to refuse participation in a ride without a signed waiver form.

  10. Rapha Travel Trips

    All Rapha Travel trips are provided by Rapha Racing Limited and are subject to the following terms.

    Age

    In booking your trip you confirm that you are over the age of 18 and have read, understood and accept these terms and conditions in their entirety.

    Price and payment

    Whilst we reserve the right to increase or decrease brochure prices at any time, once you have booked your trip and paid your deposit, the price shown on your booking confirmation is the guaranteed price of your trip. All advertised prices are inclusive of VAT. You must pay for your trip in full at least 60 days prior to your departure date. If you fail to pay for your trip in full 60 days prior to your departure date, we reserve the right to cancel your booking and your deposit will be forfeited.

    Your obligations

    You shall: follow the instructions of your Rapha professional guide at all times;ensure that you are of an appropriate level of fitness to participate in your trip; notify us of any medical ailments from which you suffer which may affect your ability to participate in the trip; wear a helmet at all times whilst cycling; not cycle when under the influence of alcohol or drugs; and ensure you have travel insurance, providing you with cover for baggage, cycling equipment and medical expenses whilst you are on your trip.

    If you wish to cancel your trip

    Should you wish to cancel your booking, you must give us notice of this by calling us on +44 20 7485 5000 ext 226. Once we receive your cancellation notice we will follow up with an email confirming your cancellation. Your cancellation will take effect from the date that you receive our email confirming your cancellation. In the event that you cancel your trip, the following cancellation charges will apply (the charges are expressed as a percentage of your total trip price):

    more than 60 days prior to departure » deposit;

    between 40 and 59 days prior to departure » 30%;

    between 30 and 39 days prior to departure » 50%;

    between 15 and 29 days prior to departure » 75%;

    between 8 and 14 days prior to departure » 90%; and

    7 days or less prior to departure » 100%.

    No refunds are made for meals, services, or lodging paid for but not used.

    Our rights

    We reserve the right to cancel or alter your trip at any time prior to your departure date, due to events outside of our control, such as but not limited to: acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; nuclear, chemical or biological contamination; or collapse of buildings, fire, explosion or accident, (together “Events Outside Of Our Control”). We also reserve the right to cancel or alter your trip at any time prior to your departure date (at our discretion), although we assure you that we will endeavour to only do this when strictly necessary.

    In the event that we cancel your trip

    We will provide you with a £200 credit to use on another Rapha trip departing over the proceeding two years. You will also be entitled to: (a) book any other available trip; or (b) receive a full refund of all monies paid; and we will not be liable for any flight or insurance costs you have incurred (it is for this reason that we recommend you delay booking flights and arranging insurance until your trip is confirmed). We reserve the right to stop you from participating on your trip if you: behave in an abusive and/or threatening manner; or engage in illegal activities.

    Transferring your trip

    Should a business or personal emergency cause you to not be able to go on your trip, you may transfer to any other trip, which: has space available on it; and is scheduled to depart within two years of the trip you originally signed up for. There is no charge for transferring all of your payments to another trip. Transfers made 60 days or fewer in advance will be considered a cancellation, and our standard cancellation policy (detailed above) will apply.

    Alterations to your trip

    We will use our best endeavours to ensure that the itinerary of your trip does not have to be altered. However, if an Event Outside Of Our Control occurs, we may not be able to follow our advertised itineraries or schedules. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries due to Events Outside Of Our Control, we cannot compensate you for such expenses.

    Bikes If you bring and ride your own bike on your trip, you hereby confirm and acknowledge that: it shall be suitable for your trip, well maintained and in good condition; and you shall be solely responsible for assembling, repairing and maintaining your bike during your trip If you rent a bike from us during your trip, we hereby confirm and acknowledge that: it shall be suitable for your trip, well maintained and in good condition; and we shall be solely responsible for assembling, repairing and maintaining your rented bike during your trip and you agree that you shall not attempt to assemble, repair or maintain your rented bike during your trip.

    Waiver

    By booking your trip, you: acknowledge that you have received and read all guidance provided by us in relation to your trip; accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith, but accept that we cannot confirm its accuracy or completeness; acknowledge that it is your responsibility to arrange insurance to cover you during your trip; confirm that you are aware of the physically strenuous nature of our trips and accept the risks and hazards of our trips, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads and/or tracks; accept that: (a) whilst we may refer you to external activity operators during your trip, we have not done any due diligence on these external activity operators and do not provide any guarantee as to the services they provide; and (b) we shall not be liable for the acts or omissions of external activity operators and you participate in all activities organised by any such third parties on their terms and conditions and at your own risk. Confirm that you are sufficiently fit and healthy to complete your trip and are aware of no medical reason or condition which would prohibit you from completing your trip; accept the potential for (amongst other things) delays, alterations, loss of or damage to property, inconvenience and discomfort; and accept that subject to paragraph below, you participate in your trip ,and cycle, at your own risk.

    Liability

    Nothing in these terms & conditions limits or excludes our liability to you for death or personal injury caused by our negligence. To the extent your property is lost or damaged due to our acts or omissions, we shall be liable for the cost of repairing or replacing any such property, up to a maximum of £2,000 and we therefore suggest you bear this in mind when packing for your trip. Without prejudice to paragraphs and our entire financial liability whether in contract, tort (including negligence) or otherwise (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of any breach of these terms and conditions shall be limited to the amount you paid for your trip. We shall not be liable to you for any: loss of, or damage to, your property caused by your own act or omission; or 10.4.2 claim for disappointment; or claim for loss of enjoyment; or loss incurred as a result of Events Outside of Our Control; or loss incurred due to the theft of bicycles; or loss incurred due to injury as a result of cycling either on or off road, unless such injury is caused by our negligence; or loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of these terms and conditions; or other special, indirect or consequential losses. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms and conditions. Nothing in these terms and conditions shall affect your statutory rights.

    Comments and complaints If you have any concerns while on your trip, please communicate those concerns directly with your Rapha professional guide and allow us to address them immediately. If you feel the matter is serious, please feel free to contact our UK office by telephone, email or fax.

    General

    We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these terms. This arrangement is between you and Rapha Racing Limited. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by English law. Both you and Rapha Racing Limited agree to submit to the non-exclusive jurisdiction of the English courts.

  11. General

    Changes

    Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.

    Contact

    Our contact details are set out under the “Contact Us” section of the site.

    Governing law and jurisdiction

    These Terms & Conditions are governed by English law and you and we agree to submit to the non-exclusive jurisdiction of the English courts in respect of any matter arising hereunder.

© Rapha Racing Limited 2014

Last updated: January 2014