Rapha Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from rapha.cc. If you have purchased from a Rapha Cycle Club or a Rapha retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Rapha, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards are non-refundable.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Rapha is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long-term usage are not considered faulty. Returned items that have been worn should be laundered (washed and completely dry) before return. Receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
To make a return login and visit your account page, click on order history and select the appropriate order. Click returns and complete the web form to let us know which products you will be returning. Once complete, print a copy of the return confirmation to enclose in your returns package. If there is anything else you feel Rapha should know please write legibly on the form.
If your delivery address was in New Zealand, when you have completed your return via the web form, you will be able to book a DHL collection directly from your account page at a date and time convenient to you.
If you completed your purchase via our guest checkout, please fill out the correct form for your region:
Please post the package to the following address:
Reply Paid 88433
PO Box 120
Abbotsford VIC 3067
- No postage is required for Australian Domestic Parcels.
- New Zealand customers should send returns to the PO box and postage (up to the value of AUD $30.00) will be refunded to the original method of payment. The cost of postage should be clearly marked on the parcel or the receipt enclosed.
- Postage/shipping costs will not be refunded for Australian customers who choose not to use the Reply Paid service
If you do have any enquiries about your return once it has been posted, email firstname.lastname@example.org. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the item’s tracking number if applicable.
Any carrier choice outside of those offered free by Rapha is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.