Rapha Returns Policy
Making a return is easy. If you are not 100% satisfied with your purchase, return it within 90 days of receipt and in saleable condition for a refund or like-for-like exchange.
Returns are only accepted online for products purchased directly from rapha.cc. If you have purchased from a Rapha Cycle Club or a Rapha retail partner then they must also arrange your return or exchange.
If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns should be in ‘as new’ condition, both unwashed and unworn.
When returning items to Rapha, please ensure the product is well packaged and protected from damage in transit.
Gifted products can only be refunded to the original purchaser or a credit note can be provided to the gift recipient. Gift exchanges will show on the order history of the original purchaser.
All gift cards are non-refundable.
If you would like to make an exchange on your purchase please follow the steps in the section ‘How to make a return’. Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Rapha is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long-term usage are not considered faulty. Returned items that have been worn should be laundered (washed and completely dry) before return. Receipt of unwashed garments may result in your product being returned to sender.
How To Make a Return
- Orders placed before 5th October 2016
- Orders placed on or after 5th October 2016 and customers from New Zealand.
- All guest checkout orders – If you completed your purchase via our guest checkout, please fill out the form below.
Orders placed before 5th October 2016.
Login and visit your account page, click on order history and select the appropriate order. Click returns and complete the web form to let us know which products you will be returning. Once complete, print a copy of the return confirmation and enclose in your returns package. If there is anything else you feel Rapha should know please write legibly on the form.
Orders placed on or after 5th October 2016 and customers from New Zealand.
Login and visit your account page, click on order history and select the appropriate order. Click returns and complete the web form to let us know which products you will be returning. Once complete, print a copy your commercial invoice and return confirmation. Please use the prepaid FedEx label provided in your original order and attach this to the outside of your package along with the commercial invoice and enclose your return confirmation in your package. You can either take this to your nearest FedEx location or contact your local FedEx customer services team to arrange a collection.
If you no longer have your FedEx label, please contact customer services at email@example.com who can arrange a replacement label. In the email please include your order number.
Guest checkout orders
Postage/shipping costs will not be refunded for if you choose not to use the FedEx returns service and any carrier choice outside of those offered free by Rapha is at your own risk. We cannot take responsibility for loss or damage caused by independent carriers.
If you do have any enquiries about your return once it has been posted, email firstname.lastname@example.org.